Refund policy

Return & Refund Policy

At FitFem Luxury, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

Be unused and unworn
Be in its original condition
Include all original tags and packaging

How to Request a Return

To initiate a return, please contact us at kickerzkingdom@gmail.com with:

Your order number
The item(s) you wish to return
The reason for your return

We aim to respond to all return requests within 2 business days.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

Items that have been worn or used
Items that have been washed
Items damaged after delivery
Final sale or clearance items (if applicable)

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.